Your Privacy Our Responsibility

Introduction

pop99a ("we", "us") is an online casino platform operator that operates under international licensing. We care about the privacy of every individual who uses our services, and we are committed to managing your personal information with full integrity.

This Privacy Policy describes the types of information we collect, how that information is used, who it may be disclosed to, and the rights you have over that data. This policy applies to all users who access the pop99a.org website, register an account, or use any of the services we offer.

If you do not agree with any part of this policy, please stop using our services and contact our support team regarding account closure.

1. Information We Collect

We collect various types of information depending on how you interact with the pop99a platform:

Information You Provide Directly

• Full name as it appears on your identification document (national identity card / MyKad or passport)
• Date of birth — to verify that you are 21 years of age or older, in accordance with international licensing requirements
• Email address and mobile phone number
• E-wallet account number, DuitNow details or bank account information (for payment verification purposes only)
• Residential address information when required for identity verification
• Any communications you send to our support team

Information Collected Automatically

• IP address and device information (device type, operating system, web browser)
• Access log data including dates, times and pages visited
• Gaming activity history within the platform (not third-party game content)
• Cookie and tracking technology information related to website performance
• General geolocation data (country and region) — not precise location

2. Purpose of Collecting and Using Information

The information we collect is used for the following purposes only:

• Account Registration and Verification — to verify player identity and confirm the player is 21 years of age or older in line with legal requirements
• Financial Transaction Processing — to securely process deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX and crypto
• Customer Service — to provide effective support via live chat and email in Malay and English
• Platform Security — to detect fraudulent activity, money laundering or misuse of services
• Service Improvement — to analyse usage patterns in order to improve the overall player experience
• Marketing Communications — to send information about promotions and bonuses, subject to your notification preferences
• Legal Compliance — to meet reporting obligations to regulatory bodies under international licensing requirements

3. Disclosure to Third Parties

pop99a does not sell players' personal information to any third party for commercial purposes. However, in certain situations, information may be shared with:

• Payment Service Providers — e-wallet processors, DuitNow, FPX and crypto processors required to complete your financial transactions
• Game Providers — game operators that provide slots, live casino and table games on our platform, solely for technical operational purposes
• Regulatory Bodies — authorities related to international licensing when required by law or regulation
• Identity Verification Services — third parties that assist us in verifying player identity and age in accordance with compliance requirements

All third parties that receive pop99a player data are bound by strict data confidentiality agreements and are only permitted to use that data for the specified purposes.

4. Information Security

We invest in robust security infrastructure to ensure pop99a player data remains protected at all times:

• 256-bit SSL/TLS encryption for all data transmission between your browser and our servers
• Databases encrypted using AES-256 standards for stored data
• Role-based access control — each staff member can only view data relevant to their duties
• Continuous security system monitoring at all times
• Security audits and penetration testing conducted on a regular basis
• Clear incident response procedures in the event of a data breach

While we take reasonable measures, no digital security system can be guaranteed to be completely perfect. We encourage players to also keep their accounts secure by using strong passwords and not sharing login details with anyone.

5. Cookies Policy

The pop99a.org website uses cookies and similar tracking technologies to improve the user experience. Cookies are small text files stored on your device by your web browser.

Types of cookies we use:

• Essential Cookies — required for basic website functions such as session login and account security. These cookies cannot be disabled.
• Performance Cookies — help us understand how visitors use our website so we can improve it.
• Functional Cookies — store your preferences such as language and display settings to provide a more consistent experience.

You can manage cookies through your web browser settings. Disabling certain cookies may affect the functionality of some parts of this website.

6. Data Storage and Deletion

Your personal information is stored for as long as your account is active or as long as it is needed to provide services to you. We also retain data for a set period after account closure to meet legal and audit requirements.

Financial transaction data is stored for the period required by financial law and the relevant licensing body. After the set retention period ends, data will be securely deleted or anonymised.

You may request deletion of your personal data by contacting our support team, subject to legal obligations that may prevent immediate deletion in certain cases.

7. Your Rights as a Data Owner

As a pop99a player, you have the following rights over your personal information: