Terms & Conditions pop99a

Member Eligibility

The pop99a platform is open only to individuals who meet the following criteria without exception:

• At least 21 years of age on the date of registration.
• Residing in an area permitted under the platform's international licensing terms.
• Not prohibited by local law from participating in online gambling activities.
• Not currently enrolled in a self-exclusion programme at any gambling platform.
• Acting in a personal capacity and not on behalf of any third party.

Account Registration and Management

Each player is only allowed one (1) active account at pop99a. Registering multiple accounts using the same name, mobile number, email, identity card number or device is strictly prohibited.

During the registration process, you are required to provide true, accurate and complete information, including your full name as per your MyKad, a valid Malaysian mobile number, and an active email address. pop99a reserves the right to request identity document verification at any stage.

Members are fully responsible for all activities that occur within their account. Do not share your pop99a account password with anyone. If you suspect unauthorised access, contact our customer support immediately.

Deposit Methods and Payments

pop99a accepts deposits through the following methods for the convenience of Malaysian players:

• Touch 'n Go eWallet — instant transfer via the official app.
• DuitNow — QR payments and direct bank transfers using a mobile number.
• FPX online banking — supports major Malaysian banks as a transfer option.
• Cryptocurrency — USDT, BTC and ETH accepted via verified wallet addresses.

The minimum deposit for all payment methods is RM20. pop99a does not charge any fees for processing deposits, however external charges from banks or e-wallet providers may apply.

pop99a only accepts deposits from accounts held in the registered member's name. Deposits from third parties will not be accepted and will be returned, subject to any applicable processing cost deductions.

Withdrawal

The minimum withdrawal is RM100. The standard processing time is between 5 and 30 minutes after the withdrawal request is submitted and verified by our team.

Before the first withdrawal is processed, identity verification may be required. This is a standard procedure to ensure account security and to comply with the platform's international licensing requirements.

• Withdrawals are processed to the same account or wallet used for the deposit.
• Winnings from bonuses are subject to the specified wagering requirements before they can be withdrawn.
• pop99a reserves the right to request supporting documents if required for verification purposes.
• Withdrawal requests that appear suspicious or inconsistent may be held pending an investigation.

Bonuses, Promotions and VIP Programme

pop99a offers a welcome bonus in the form of a 100% match on your first deposit up to a maximum of RM1,500. This bonus is subject to a wagering requirement of 25 times the bonus amount received before any withdrawal can be made from bonus winnings.

Wagering requirement calculation examples:

The pop99a VIP Programme has four tiers: Bronze, Silver, Gold and Platinum. Each tier offers a different weekly cashback rate:

• Bronze — weekly cashback up to 0.2%.
• Silver — weekly cashback up to 0.5%.
• Gold — weekly cashback up to 0.8%.
• Platinum — weekly cashback up to 1.0%.

Progression through VIP tiers is based on your wagering activity over time. pop99a reserves the right to amend or end any promotion without prior notice, provided the changes do not affect bonuses that are currently being wagered.

Game Rules and Platform Use

All games on the pop99a platform must be played in accordance with the rules set by the respective game providers. pop99a acts as a distribution platform and is not responsible for individual game outcomes.

Technical interruptions during a game session may occur under unusual circumstances. In such situations, pop99a will work to resolve any disputes based on stored server records. pop99a's decision on technical resolutions is final.

• The use of automated software, bots or any unfair methods is strictly prohibited.
• Any attempt to exploit bugs or system vulnerabilities must be reported to support and not taken advantage of.
• Winnings obtained through illegitimate means will be voided without compensation.

Member Conduct and Prohibitions

pop99a members are required to act honestly and responsibly at all times. The following are strictly prohibited on this platform:

• Fraud, collusion or any form of conspiracy to gain an unfair advantage.
• Money laundering or using the platform for any illegal activity.
• Opening multiple accounts or using false identities to claim bonuses repeatedly.
• Selling, transferring, or allowing another party to use your account.
• Any conduct that disrupts other players' experience or the integrity of the games.

Data Security and Privacy

pop99a collects and processes members' personal data for account management, payment processing, and licensing compliance purposes. All data is processed in accordance with our separate Privacy Policy.

The platform uses encryption technology to protect sensitive information, including account details and financial transactions. However, members also have an important role in keeping their own accounts secure by doing the following:

• Using a strong and unique password for your pop99a account.
• Not logging in from public devices or unsecured Wi-Fi networks.
• Reporting any suspicious activity to our customer support promptly.

Account Suspension, Freeze, and Closure

Members may request to close their own account at any time by contacting our customer support. Before the account is closed, all active wagering requirements must be completed or eligible balances returned in accordance with the current policy.

pop99a reserves the right to suspend or close a member's account without prior notice in the following situations:

• Suspected fraud, money laundering, or criminal activity.
• Breach of any provision in these Terms and Conditions.
• Inability to verify a member's identity or information when requested.
• Instructions from the licensing authority or regulatory body.

For members who need help managing their gambling habits, pop99a provides betting limit and temporary suspension options. Contact our 24/7 support for more information about these tools. Additional information is also available on our Responsible Gambling page.

pop99a Liability Limits

pop99a provides online gambling services "as is" and makes no guarantee that the platform will be free from technical disruptions, outages, or unplanned downtime.

To the extent permitted by law, pop99a will not be liable for:

• Financial losses arising from gambling activity itself.
• Indirect, consequential, or punitive damages from use of the platform.
• Service disruptions caused by circumstances beyond our control, including natural disasters or internet infrastructure failures.
• Errors or inaccuracies in the display of chances, odds, or game information due to temporary technical faults.

Changes to Services and Terms

pop99a reserves the right to modify, add, or withdraw any part of the service at any time. This includes changes to the games offered, accepted payment methods, betting limits, and promotional structures.

Any amendments to these Terms will take effect upon being published on the pop99a website. We will endeavour to provide reasonable notice via email or in-platform notifications for significant changes. Continued use of the platform after such amendments take effect means you accept the updated terms.

Applicable Law and Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with the international licensing terms under which pop99a operates. Any dispute arising from or relating to the use of this platform shall first be resolved through good-faith negotiation between both parties.

If a resolution cannot be reached through negotiation, the dispute will be referred to the resolution mechanism established by the relevant licensing body. The decision of the licensing body is final and binding on both parties.

If any provision in these Terms is found to be invalid or unenforceable by a competent authority, that provision will be considered severed from this document while the remaining provisions continue in full force.

Contact Customer Support

If you have any questions regarding these Terms and Conditions, the pop99a customer support team is available 24 hours a day, 7 days a week in Malay and English.